ZB unveils International Virtual Service Centre

BUSINESS REPORTER 

Diversified financial services provider, ZB Financial Holdings Limited (ZBFHL) on Tuesday officially launched its integrated digital platform, the International Virtual Service Centre, as it seeks to enhance customer experience in the fast-paced business environment.

The group, which operates ZB Bank, ZB Building Society, ZB Life Assurance, ZB Reinsurance, ZB Capital and ZB Transfer Secretaries, among other units, will see its clients benefitting from the one stop shop platform.

Speaking at the launch, group chief executive officer Shepherd Fungura said the customer-centred concern has moved to make life easier for clients.

“As ZB we are a customer centric institution and our purpose is to improve lives through service hence the reason why we are here today. We truly believe that excellent service improves lives.

“We have therefore made a deliberate effort to go above and beyond to make sure that our clients can reach us 24/7, 365 days a year through our International Virtual Service Centre,” Fungura said.

The system was first introduced at the tail end of last year and has since received “commendable” usage by customers, he said.

“We have removed what you used to know as a bank branch, an insurance office, microfinance office and replaced it with the International Virtual Service Centre,” Fungura said.

“This offering birthed from our service center concept from our bank branches which we converted into service centre not only offering banking but insurance and investments. So this is a virtual form of that branch.”

The financial services group has assembled a dedicated staff at this International Virtual Service Centre at its Rotten Row offices in Harare and the system is operational through calls, emails and WhatsApp.

The International Virtual Service Centre attends all customer queries, enquiries and complaints and in addition it also offers transactional assistance on all ZB digital platforms.

“Over and above attending to customer queries, the Online VSC also provides underwriting and claims services for ZB Cash Funeral and onboarding of customers for banking, investment and insurance solutions inclusive of micro loans, mortgages etc.” Fungura said.

 

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